Shipping & Returns

1.2 SHIPPING POLICY

1.2.1 Delivery Areas

1.2.1.1 ABANTU IN AFRICA currently delivers throughout the Republic of South Africa.

1.2.1.2 International shipping may be available upon request. Customers wishing to place an international order should contact info@abantuinafrica.com before placing an order to confirm shipping availability, costs, customs requirements and estimated delivery timeframes.

1.2.2 Production and Dispatch

1.2.2.1 Most ABANTU IN AFRICA products are made to order and are individually manufactured after payment has been received.

1.2.2.2 Unless otherwise stated on the relevant product page, customers should allow approximately 7–10 business days for production before an order is dispatched.

1.2.2.3 Production time may vary depending on product complexity, order volume, public holidays or unforeseen manufacturing delays.

1.2.2.4 Estimated production and dispatch times are provided as a guide only and are not guaranteed.

1.2.3 Shipping Timeframes

1.2.3.1 Delivery commences only once an order has been completed and dispatched.

1.2.3.2 Delivery timeframes depend on the customer's location and the courier service used.

1.2.3.3 Estimated delivery periods are generally:

  • Major metropolitan areas: approximately 1–3 business days after dispatch.

  • Regional and outlying areas: approximately 2–5 business days after dispatch.

1.2.3.4 International delivery times vary according to destination country, customs processing and courier service.

1.2.4 Shipping Charges

1.2.4.1 ABANTU IN AFRICA offers free standard shipping on all orders delivered within South Africa unless otherwise stated on the Website.

1.2.4.2 International shipping charges are calculated separately and communicated to the customer before shipment.

1.2.4.3 International customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

1.2.5 Order Confirmation and Tracking

1.2.5.1 Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information where available.

1.2.5.2 Customers may monitor the progress of their shipment using the tracking information supplied by the courier.

1.2.6 Delivery Address

1.2.6.1 Customers are responsible for ensuring that the delivery address and contact information provided during checkout are complete and accurate.

1.2.6.2 ABANTU IN AFRICA shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

1.2.6.3 If an order is returned due to an incorrect address or failure to accept delivery, the customer may be required to pay any additional shipping costs before the order is re-dispatched.

1.2.7 Delivery Attempts

1.2.7.1 Courier companies may attempt delivery more than once before returning the parcel to ABANTU IN AFRICA.

1.2.7.2 Where an order is returned due to unsuccessful delivery attempts, refusal to accept delivery or failure to collect the parcel, the customer may be responsible for any additional shipping or handling charges required to resend the order.

1.2.8 Risk and Ownership

1.2.8.1 Ownership of the goods passes to the customer upon receipt of full payment.

1.2.8.2 Risk in the goods passes to the customer upon delivery to the delivery address provided by the customer or upon collection by the customer or their authorised representative.

1.2.9 Delivery Delays

1.2.9.1 While ABANTU IN AFRICA endeavours to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond its reasonable control.

1.2.9.2 Such circumstances may include, but are not limited to:

  • severe weather conditions;

  • courier delays;

  • industrial action;

  • customs clearance procedures;

  • public holidays;

  • power outages;

  • supply chain interruptions; or

  • other force majeure events.

1.2.9.3 ABANTU IN AFRICA shall not be liable for delays arising from such circumstances but will use reasonable efforts to keep customers informed.

1.2.10 Inspection Upon Delivery

1.2.10.1 Customers should inspect their order immediately upon delivery.

1.2.10.2 Any shortages, visible damage or incorrectly supplied products should be reported to ABANTU IN AFRICA within 7 days of delivery by emailing info@abantuinafrica.com.

1.2.11 Lost or Missing Shipments

1.2.11.1 If an order appears to be lost during transit, customers should contact ABANTU IN AFRICA as soon as reasonably possible.

1.2.11.2 ABANTU IN AFRICA will liaise with the courier service to investigate the shipment and provide updates to the customer.

1.2.11.3 Replacement or refund arrangements will be considered only after the courier's investigation has been completed and in accordance with applicable South African law.

1.2.12 Contact Information

1.2.12.1 For any shipping or delivery enquiries, please contact:

ABANTU IN AFRICA

Email: info@abantuinafrica.com

Telephone: +27 72 3965 201

WhatsApp: +27 82 285 7891

This Shipping Policy forms part of the Terms and Conditions of ABANTU IN AFRICA and should be read together with the Returns Policy and Privacy Policy. It is intended to comply with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and all other applicable South African laws.